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Industry Insights
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What lies ahead in 2010? Tell a Friend about Industry Insights

This week, Business Week is rolling out the first in a series of stories titled Managing Forward: The Reset Economy.  The title alone is good food for thought for our nation's credit unions, poised on the cusp of the 2010 planning season.

With the credit union business model fundamentally strong in almost every area, the industry's decision-makers must now build on the opportunities that are being realized every day, in a financial services market that is undergoing significant structural changes.

We'd like to know what challenges are driving your discussions.  Shoot us a quick email at editor@creditunions.com, sharing what's on your radar.  We'll summarize your submissions in Industry Insights, so you can get a glimpse of what your credit union peers are thinking, as the 2010 strategic planning season comes into view.  

Hunter Hunter Moss
Corporate Communications Manager

Featured Press Releases
Nine Credit Unions Select Lending Solutions' Collections Outsourcing Service Lending Solutions, Inc.

Credit Union Technology Budgets Increase, Despite Struggling Economy

Callahan

A Member Saved is a Member Earned: Retention Strategies During Market Upheaval

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Play Unleash the Power of Data for Better Decision Making Special Focus: Deposits

Play  Driving Auto Loan Growth While Maintaining Portfolio Quality

Play  A Member Saved is a Member Earned: Retention Strategies in Market Upheaval

Play  Evaluating and Improving your Retail Investment Program

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In This Edition

Credit Union Auto Loan Balances Back on the Rise in 2009
Credit unions have found success in the auto lending market in 2009, despite the difficulties the sector has experienced over the past year.

Using the Power of Data to Identify Trends and Opportunities in the Share Portfolio
This article walks you through the steps of drilling down through national industry trends in order to identify information that you can apply to your credit union.

Using Benchmarks to Optimize your Retail Investment Services Program: Part 2
When measuring your investment services program's performance, it is critical to understand how individual benchmarks represent a piece of the puzzle.

Best of CreditUnions.com: Call Centers - A Strategic Asset for Your CU
High performing call centers that are aligned with the goals of the organization look at performance metrics in three areas: service performance, call quality and sales productivity.

How Will Changes to Federal Student Loan Programs Affect Credit Unions?
Obama's 2010 budget overview, included plans to dramatically overhaul the student loan financing system. We interviewed Mike Long, EVP & CCO of UWCU to get a better idea of the impact of this proposed change.
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Graph of the Week

CUs Contine to Expand While Other Lenders Pull Back

CU's Continue to Expand While Others Pull Back
Source: Callahan's Peer to Peer

Connect with Young Adults in Transition and Grow your Credit Union Membership

Financial Performance		  

COMPLIMENTARY Webinar:
Unleash the Power of Data for Better Decision Making Special Focus: Deposits

Live on Thursday, July 16th, 2009 at 2:00 PM EDT | 11:00 AM PDT

Join Callahan Industry Analysts as they discuss how to analyze a share portfolio, strategically examine the components of deposit acquisition, compare your credit union's performance to peers, and highlight how you can use data resources from outside the credit union industry to supplement your analysis.

We'll unlock a world of resources and provide you with a cheat sheet of deposit data sources to keep handy when evaluating your portfolio's performance. Then, we'll drill down to showcase different ways to analyze your credit union's share portfolio relative to the credit union industry as whole, regionally and by best performance.

Brought to you by:

Callahan & Associates

1001 Connecticut Ave, NW Suite 1001 | Washington, DC 20036
P: 800-446-7453 | F: 202-223-1311

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